What was the problem? What were the effects of the problem?

Glassberg, J. (2015). The ransomware threat. Law Enforcement Technology, 42(9), 33-35. Then, write a case study that answers the following questions:
· What was the problem? What were the effects of the problem?
· What is the profile of the hacker?
· What can be done to protect against the threat?
· What should be done if a computer is infected with ransomware?
· What type(s) of cybercrime was/were involved in this article? Does the identified offender fit the characteristics for this type of cybercrime?